Frequently Asked Questions
Everything you need to know about shopping with Burdeen’s
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times and fees vary depending on the destination and customs processing.
How do I contact customer support?
Our support team is available via live chat on our website, email at [email protected], or by phone Monday through Friday, 9 AM to 6 PM EST.